Absinthe Original Terms and Conditions

Absinthe Original Delivery Times

All Absinthe Original orders are being shipped by DHL Express - delivery time is usually 2 days to the USA, 3 days to Australia and Asia. For the UK and European deliveries, it is usually 24 hours. With DHL On Demand Delivery, DHL Express will notify our customers via email or SMS about a shipment’s progress. You can then select the delivery option that best suits your requirements via the On Demand Delivery website. DHL will only accept shipments to a valid street address. PLEASE NOTE that we do not deliver to PO, APO, FPO, DPO box addresses.

If you have not received your order in two weeks since the date of shipment, please contact us immediately for tracking information. Please use the tracking number provided for the latest progress on your order’s estimated delivery. You can also can get help directly from our shipping carrier, DHL. Contact them quoting your unique tracking number as they might be able to help find the package.

If order is not received, you can file a claim 21 calendar days after the shipment date or 30 days after the order date, whichever is earlier. Any later claims will not be accepted.

Please note we do not despatch any parcels on Saturdays, Sundays or Bank Holidays. All of our delivery services require a signature as proof of delivery in all cases!

Buying Absinthe Online

Absinthe Original Liquor Store accepts orders from almost any country in the world. Buying absinthe or absinthe accessories online is simple, secure and convenient. Complete the order form with full details, including your name and address, the recipient's name, daytime telephone number, and address. Payment is required before despatch. Please note that all of your details will be sent via a secure server system: High-grade Encryption (AES-256 256 bit).

Multiple orders to separate addresses must be ordered on a separate order form for each address. Please note that we cannot take any responsibility for non-delivery due to incorrect information being provided.

In the event of an incorrect address DHL will endeavor to contact the customer - please make sure you provide daytime telephone number! You can change the delivery date of your shipment if the originally scheduled date is not convenient for you.

You must be over the legal alcoholic drinking age in your country of residence to purchase alcoholic drinks from the online shop.

One Shipment When Your Complete Order is Ready

Unless other instructions are given, we will wait until we have all the items in your order before shipping any of them. For example, if you order one item that is in stock another that is temporarily back ordered, we will ship both to you together when both items become available. Typically, items are back in stock within 3-5 business days, so nearly all of our packages ship very quickly.

Absinthe Prices & Currency

On Absinthe Original, you have the option to view the price of all products in a currency that you might be more familiar with. However, you must be fully aware that all products sold on this site are invoiced in UK currency only. All other currencies appearing on Absinthe Original are only indicative and the prices in other currencies you will see on our site should not be considered as the values you will see printed as La Boheme UK  charge on your monthly bank statement. If the currency of the country you live is not pound sterling, what you will see printed on your credit card statement would be the equivalent between the pound sterling and your currency, based on the currency exchange rates of your credit card company at the time of the transaction.

Absinthe Original accepts Apple Pay, Google Pay, all major Credit Cards, PayPal, Sofort, Eps, BTC, and LTC payments.

Our Complaints Handling Policy

We will deal with complaints effectively. We will be fair and handle your complaint confidentially. Our complaints system is easy to use and available online. You will receive an acknowledgment within 2-3 working days and we will provide a timescale for resolving the dispute and keep you notified of progress.

We cannot accept responsibility for goods not being received by the customer due to incorrect information being provided. Please double check the recipient's telephone number and shipping address before finalizing an order. This is especially important if your shipping address and billing address are different, if you have recently moved and do not remember your current address, or if you are having your package shipped to a third party.

Returns

We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing.

If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.

Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned product(s).

Please note that all of the items for sale here, at Absinthe Original Liquor Store are new. Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock, particularly for handmade antique absinthe fountains or spoons.

You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.

For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:

- All returns must be initiated and authorized from the "Order History" page of our website. Unauthorized and late returns will not be accepted.

- Download, print and complete our returns form and include it in your parcel completed with the quantity and reason(s) for the return against each item on the form.

- Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit and include the completed returns form

- Fix your return shipping label to the packaging. Make sure no other address labels are shown.

Please note, that other than for faulty goods, you will have to pay the cost of returning the goods. Your money will be returned within 14 days. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.

Cancellations

All non-business customers have a right to cancel a contract in which they purchase merchandise from us or withdraw their offer to purchase the product(s) as applicable, at any time up to fourteen days from the date of your order being placed ('the cancellation period') unless the order includes products that have been personalized or products that we have specified as being non-returnable.

To cancel your order, you must inform us in writing before the expiry of the cancellation period. If you have already taken delivery of the order, you should return the product(s) to us. Unless the items being returned were delivered in error or the items were damaged or defective, you will be liable for the full cost of returning the product(s) and will be responsible for any damage to the product(s) until we acknowledge receipt of the products. As such, you should ensure that the product(s) are adequately insured. You have a legal responsibility to keep the product(s) in your possession and to take reasonable care of the products until you return them to us. Should the product(s) show signs of damage or tampering, we may have a right against you for compensation. We retain the right to arrange for collection of the product(s) at your cost in the event that you have not returned the product(s) within 30 days of your notice of cancellation.

Goods Damaged in Transit

Upon receipt of your delivery, please check to make sure the packaging has no visible signs of damage. If you feel that it has experienced a rough ride then please contact us straight away stating the nature of the problem, your name, e-mail address and order number. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. In order for us to carry out any investigations with our couriers and possibly to issue a refund, it is best to contact us within 24 hours of receiving your delivery. We advise you to retain the product, box, and all packaging until instructed by us. We may also require photographs of any damage including all the packaging for insurance purposes. The photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the seal intact on the damaged or broken bottle.

All packages are insured for full value.

Protection of Minors

Supplying alcohol to a minor is an offense and La Boheme UK Ltd. will assist the authorities in the prosecution of offenders.
For the sale of goods, that are subject to the regulations of child welfare protection law, we only deal with contractual relationships with customers who have reached the legally prescribed minimum age.
By submitting your order, you assure that you have reached the legally prescribed minimum age and that your details as regards your name and your address are correct. You are under obligation to ensure that only you or other persons authorized by you to accept the delivery, who have reached the legally prescribed minimum age, can take delivery of the goods.
As long as we are under obligation by the legal provisions to carry out an age verification, we instruct the logistics service provider commissioned with the delivery to hand over the delivery only to persons who have reached the legally prescribed minimum age, and in case of doubt, to request for the identity card of the person accepting the product for the purpose of age verification.
As far as we show, beyond the legally prescribed minimum age in the respective item description, that you must have completed 18 years of age to be able to purchase the item, the aforementioned sections are applicable providing that instead of the legally prescribed minimum age, the legal age must be reached.
None of these terms and conditions affect your statutory rights in any way.

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