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Charges to ship your parcel again, applicable when the original parcel was undelivered. You are responsible for all freight charges for shipments that are undelivered or returned with no fault in our part.
These are the most common reasons:
Incorrect Address.
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
Address Format.
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
Other Address Problems.
If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.
Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. Packages will always require a signature. If no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient.
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
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